313 Training, Wollongong and Nowra

Certificate III in Retail

Course Information

Location: Wollongong

Course Dates:
Courses start regularly, please
email here or phone to find
out next available start date.

Fee: Government funded through
the Structured Adjustment Places
for people who have been
recently made redundant.

Quality Steps in Retail

This qualification provides the skills and knowledge for an individual to be competent in retail operations and/or supervision. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets. Individuals may have some responsibility for others and provide or hold specific coordination or support responsibilities within a store team.

Work Opportunities

Individuals with this qualification are able to perform roles such as:

	providing in-depth product and service advice in a retail environment
	selling products and services in variety of retail settings
	supervising a checkout area
	leading a team preparing and selling fast food items
	leading a department team within a large store or supermarket
	acting as an assistant to a manager of a small to medium store
	organising and maintaining work areas and displays
	carry out specific responsibilities, such as merchandising

Possible job titles include:

	sales assistant
	customer service representative
	shift manager
	team leader
	department manager/ assistant store manager
	checkout supervisor
	merchandise coordinator

Units of Study:
SIRXOHS002A	Maintain store safety
SIRXRSK002A	Maintain store security
SIRXSLS004A	Build relationships with customers
SIRXCCS003A	Coordinate interaction with customers
SIRXINV002A	Maintain and order stock
SIRXMGT001A	Coordinate work teams
SIRXMGT002A	Maintain employee relations
SIRXMPR001A	Profile a retail market
SIRXMER002A	Coordinate merchandise presentation
BSBCMN316A	Process customer complaints

How to enrol:

You can enrol over the phone by calling 313 on 4227 5913 OR Complete the expression of interest form and return to 313 with payment details.

NOTE: Enrolment applications without payment details WILL NOT be accepted.

Customer Service Essentials

Course Information

Course Dates: (2 days)
Wollongong: CALL TO ENROL
Nowra: CALL TO ENROL

Time: 9am - 4pm

Fee: $595

The Success Formulas revealed

Do you deal with customers? This course will teach you the essential skills required to succeed in any business situation, whether as an employee or a business owner.

Topics include:

	How to deal with customer enquiries
	Communication skill development
	Establish contact with customers
	Present a positive organisational image
	Understanding customer body language
	Identify customer needs
	Handling customer complaints
	Dealing with aggressive customers
	Follow up on customer complaint/enquiries
	Handling stress
	Conflict resolution