Customer Service Essentials
Course Information
| Course Dates: (2 days) Wollongong: 5th December 2008 Nowra: CALL TO ENROL |
| Time: 9am - 4pm |
| Fee: $595 |
The Success Formulas revealed
Do you deal with customers? This course will teach you the essential skills required to succeed in any business situation, whether as an employee or a business owner.
Topics include:
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How to deal with customer enquiries |
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Communication skill development |
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Establish contact with customers |
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Present a positive organisational image |
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Understanding customer body language |
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Identify customer needs |
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Handling customer complaints |
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Dealing with aggressive customers |
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Follow up on customer complaint/enquiries |
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Handling stress |
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Conflict resolution |
How to enrol:
You can enrol over the phone by calling 313 on 4227 5913 OR Complete the enrolment application form and return to 313 with payment details.
NOTE: Enrolment applications without payment details WILL NOT be accepted.