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Make the customer happy with the perfect cup of coffee!

	Learn the skills and knowledge required to extract and serve espresso coffee using a commercial espresso machine
	Gain knowledge to correctly store coffee and related ingredients as well as the cleaning, care and preventative maintenance of coffee-related machinery
	You will be able to organise and prepare work areas, provide customer service and advise customers on espresso coffee

How to enrol:

You can enrol over the phone by calling ITeC on 4223 3100

This course is for anyone preparing food in a commercial environment.

	Unit is closely aligned to current food safety legislation and requirements as outlined in the national code/standard for food safety practices
	Follow workplace procedures for health, safety and security
	Learn about the major causes of food poisoning and food spoilage
	Deal with emergency situations
	Maintain safe Personal presentation standards
	Provide feedback on health, safety and security

How to enrol:

You can enrol over the phone by calling ITeC on 4223 3100

This qualification provides the skills and knowledge for an individual to be competent in skilled operations with the need to apply discretion and judgment.

The qualification is suitable for an Australian apprenticeship pathway.


Work Opportunities

Individuals with this qualification are able to perform roles such as:

	preparing and serving drinks at a bar
	preparing and serving espresso coffee
	serving food, wine and other beverages at tables
	providing reception or front desk services
	providing housekeeping services
	providing gaming services

Possible job titles include:

	bar attendant
	barista
	waiter
	wine waiter
	front desk receptionist
	housekeeper

How to enrol:

You can enrol over the phone by calling 313 on 4227 5913 OR
Complete the expression of interest form and return to 313 with payment details.

NOTE: Enrolment applications without payment details WILL NOT be accepted.

This certificate is suitable for both new and experience people, and caters for a variety of age groups.

You will learn about cleaning and maintaining an extensive range of surfaces and materials. In addition you will learn about occupational health and safety, environmental protection, waste control and working effectively in a team.

Work Opportunities

Cleaners usually work for contract cleaning companies or large factories, businesses or firms. Many cleaners work in schools, on construction sites, commercial, industrial and domestic premises, or with vehicles and industrial machinery using portable cleaning equipment. Opportunities exist for experience cleaners to become supervisors and managers in some of the larger contract / cleaning firms. Self-employment is also possible.

How to enrol:

You can enrol over the phone by calling 313 on 4227 5913 OR
Complete the expression of interest form and return to 313 with payment details.

NOTE: Enrolment applications without payment details WILL NOT be accepted.

The Success Formulas revealed

Do you deal with customers? This course will teach you the essential skills required to succeed in any business situation, whether as an employee or a business owner.

Topics include:

	How to deal with customer enquiries
	Communication skill development
	Establish contact with customers
	Present a positive organisational image
	Understanding  customer body language
	Identify customer needs
	Handling customer complaints
	Dealing with aggressive customers
	Follow up on customer complaint/enquiries
	Handling stress
	Conflict resolution

How to enrol:

You can enrol over the phone by calling 313 on 4227 5913 OR Complete the expression of interest form and return to 313 with payment details.

NOTE: Enrolment applications without payment details WILL NOT be accepted.