313 Training


Wollongong & Nowra
 
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Barista Coffee Making

Course Information
Course Dates:
Wollongong: Every Friday of the month in 2010
Time: 9:30am - 3pm
Fee: $166
Nationally Recognised Training

Make the customer happy with the perfect cup of coffee!

Learn the skills and knowledge required to extract and serve espresso coffee using a commercial espresso machine
Gain knowledge to correctly store coffee and related ingredients as well as the cleaning, care and preventative maintenance of coffee-related machinery
You will be able to organise and prepare work areas, provide customer service and advise customers on espresso coffee


Units of Study:

SIT20207 Certificate II in Hospitality
SITHFAB012A Prepare and serve Espresso coffee

How to enrol:

You can enrol over the phone by calling ITeC on 4223 3100

Food Handlers

Course Information
Course Dates: (2 days)
Wollongong: CALL TO ENROL
Time: 9:30am - 3pm
Fee: $220
Nationally Recognised Training

This course is for anyone preparing food in a commercial environment.

Unit is closely aligned to current food safety legislation and requirements as outlined in the national code/standard for food safety practices
Follow workplace procedures for health, safety and security
Learn about the major causes of food poisoning and food spoilage
Deal with emergency situations
Maintain safe Personal presentation standards
Provide feedback on health, safety and security


Unit of Study:

SIT20207 Certificate II in Hospitality
SITXOHS002A Follow workplace hygiene procedures
   

How to enrol:

You can enrol over the phone by calling ITeC on 4223 3100

Certificate III in Hospitality
- SIT30707

Course Information
Location: Wollongong
Course Dates:
Courses start in the second
week of every month
CALL OR EMAIL US FOR DATES
Fee: Government funded through
the Structured Adjustment Places
for people who have been
recently made redundant.

This qualification provides the skills and knowledge for an individual to be competent in skilled operations with the need to apply discretion and judgment.

The qualification is suitable for an Australian apprenticeship pathway.


Work Opportunities

Individuals with this qualification are able to perform roles such as:

preparing and serving drinks at a bar
preparing and serving espresso coffee
serving food, wine and other beverages at tables
providing reception or front desk services
providing housekeeping services
providing gaming services

Possible job titles include:

bar attendant
barista
waiter
wine waiter
front desk receptionist
housekeeper


Units of Study:

 
SITHIND001A Develop and update hospitality industry knowledge
SITXCCS002A Provide quality customer service
SITXCOM001A Work with colleagues and customers
SITXCOM002A Work in a socially diverse environment
SITXHRM001A Coach others in job skills
SITXOHS001A Follow health, safety and security procedures
SITXOHS002A Follow workplace hygiene procedures
SITHCCC001A Organise and prepare food
SITHFAB003A Serve food and beverage to customers
SITHFAB012A Prepare and serve espresso coffee
SITHFAB009A Provide responsible service of alcohol
SITHFAB005A Provide table service of alcoholic beverages
SITHFAB001A Clean and tidy bar areas
SITXFIN001A Process financial transactions
SITHFAB002A Operate a bar
SITHFAB021A Provide and coordinate food and beverage service

How to enrol:

You can enrol over the phone by calling 313 on 4227 5913 OR
Complete the expression of interest form and return to 313 with payment details.

NOTE: Enrolment applications without payment details WILL NOT be accepted.

Certificate III in Asset Maintenance
(Cleaning Operations) - PRM30104

Course Information
Location: Wollongong
Course Dates:
Enrol anytime,
Courses commencing regulary
Fee: Government funded through
the Structured Adjustment Places
for people who have been
recently made redundant.

This certificate is suitable for both new and experience people, and caters for a variety of age groups.

You will learn about cleaning and maintaining an extensive range of surfaces and materials. In addition you will learn about occupational health and safety, environmental protection, waste control and working effectively in a team.

Work Opportunities

Cleaners usually work for contract cleaning companies or large factories, businesses or firms. Many cleaners work in schools, on construction sites, commercial, industrial and domestic premises, or with vehicles and industrial machinery using portable cleaning equipment. Opportunities exist for experience cleaners to become supervisors and managers in some of the larger contract / cleaning firms. Self-employment is also possible.

Units of Study:

 
PRMCL33B Plan for safe and efficient cleaning activities
PRMCL35B Maintain a cleaning storage area
PRMCMN201A Participate in workplace safety arrangements
PRMCMN301A Contribute to workplace safety arrangements
PRMCL39A Support leadership in the workplace
PRMCL01B Maintain a hard floor surface
PRMCL04B Maintain a carpeted floor
PRMCL09B Clean glass surfaces
PRMCL15B Maintain furniture and fittings and dressing room
PRMCL16B Wash furniture & fittings
PRMCL17B Clean a wet area
PRMCL19B Remove waste
HLTIN1A Comply with infection control policies and procedures
HLTFA1A Apply basic First Aid
PRMCL38A Clean a food handling area
MTMPS201A Clean work area during operations
PRMCL21B Clean industrial machinery
PRMCC03A Use dry shampoo
PRMCMN302A Respond to client enquiries and complaints

How to enrol:

You can enrol over the phone by calling 313 on 4227 5913 OR
Complete the expression of interest form and return to 313 with payment details.

NOTE: Enrolment applications without payment details WILL NOT be accepted.


Customer Service Essentials

Course Information
Course Dates: (2 days)
Wollongong: CALL TO ENROL
Nowra: CALL TO ENROL
Time: 9am - 4pm
Fee: $595

The Success Formulas revealed

Do you deal with customers? This course will teach you the essential skills required to succeed in any business situation, whether as an employee or a business owner.

Topics include:

How to deal with customer enquiries
Communication skill development
Establish contact with customers
Present a positive organisational image
Understanding  customer body language
Identify customer needs
Handling customer complaints
Dealing with aggressive customers
Follow up on customer complaint/enquiries
Handling stress
Conflict resolution

How to enrol:

You can enrol over the phone by calling 313 on 4227 5913 OR Complete the expression of interest form and return to 313 with payment details.

NOTE: Enrolment applications without payment details WILL NOT be accepted.