Media Presentation Training
| Course Dates: (1 day) Wollongong: 8th December 2008 Nowra: 12th December 2008 |
| Time: 9am - 4pm |
| Fee: $325 |
Present with confidence and style…
Do you or your staff know how to present themselves to the media and especially on camera? This exciting one day course will teach you effective and essential interview techniques: How to look and sound on camera; how to deal with journalists’ probing questions and we’ll give advice on what not to say.
How to enrol:
You can enrol over the phone by calling 313 on 4227 5913 OR
Complete the enrolment application form and return to 313 with payment details.
NOTE: Enrolment applications without payment details WILL NOT be accepted.
Customer Service Essentials
| Course Dates: (2 days) Wollongong: 5th December 2008 Nowra: CALL TO ENROL |
| Time: 9am - 4pm |
| Fee: $595 |
The Success Formulas revealed
Do you deal with customers? This course will teach you the essential skills required to succeed in any business situation, whether as an employee or a business owner.
Topics include:
 |
How to deal with customer enquiries |
|
Communication skill development |
|
Establish contact with customers |
|
Present a positive organisational image |
|
Understanding customer body language |
|
Identify customer needs |
|
Handling customer complaints |
|
Dealing with aggressive customers |
|
Follow up on customer complaint/enquiries |
|
Handling stress |
|
Conflict resolution |
How to enrol:
You can enrol over the phone by calling 313 on 4227 5913 OR Complete the enrolment application form and return to 313 with payment details.
NOTE: Enrolment applications without payment details WILL NOT be accepted.